HOW TO BOOK: Reservations may be made either online at www.railsnw.com or by calling 1-800-717-0108. At that time, deposit (25% of the tour fare) will be immediately due. Additionally, we will need back from you a signed reservation acceptance form. Final payment is due not later than 90 days prior to departure.
CANCELLATION OF CONFIRMED RESERVATIONS
Please Note: Cancellation fees will not be waived. We strongly advise that trip cancellation insurance be purchased.
Cancellations received more than 90 days prior to departure will result in a loss of deposit.
Cancellations received within 90 days are fully non-refundable.
The Rate (Per Person) Includes:
• Three superb meals daily, all alcoholic and other beverages
• Sightseeing excursions accompanied by a qualified tour guide
• Entrance fees to places of interest
• 24 hour full room service and bar facilities
• Government Tax
• Limited laundry service
Off Train Accommodation (Per Person) The Price Includes:
• Meals taken at the game reserve, hotel or resort depending upon tour chosen
Not Included In Off Train Accommodation:
• Off train beverages
• Off train laundry
• Telephone calls
• Memorabilia purchases at game lodge or hotel
Not Included: Staff Gratuities and off train/plane beverages
Scheduling Times & Routes: We cannot be held liable for any delays due to trains not running to schedule. Off-train excursions cannot be guaranteed and will only be undertaken if time and circumstances permit. Departure and arrival times are approximate and cannot be guaranteed. We reserve the right to alter our routing at any time between departure and arrival points.
Changes: Rovos Rail reserves the right to amend the tour price at any time prior to written confirmation of the reservation. Rovos Rail further reserves the right to cancel or amend any sight seeing excursions or the tour departure dates provided they can offer the passenger alternative sight-seeing excursions or departure dates. Rovos Rail is not responsible for any delay or changes in tour arrangements that may be caused by natural or other factors beyond the control of Rovos Rail. There will be no refunds for any part of the tour that might be missed due to personal reasons.
Photography: Rovos Rail reserves the right without notice to make use of any photography/film taken on
the tour by our staff for general publicity purposes without payment or permission.
Passports & Visas: The onus is upon the client to ensure that passports and visas, as may be required, are valid.
Health: Passengers are advised that if visiting Zimbabwe, Zambia, Tanzania, Kruger Park, Swaziland and Victoria Falls anti-malarial precautions should be taken as may be prescribed.
Prices: We will do our utmost to keep to the prices published. If however, increases are forced on us we reserve the right, prior to confirmation, to amend the tour price.
• A 25% deposit at the time of booking and confirmation.
• The balance is payable 90 days before departure.
Single Supplement: As per the tariff sheet.
Dar Es Salaam Trip: special terms and conditions on request.
Rates for Children:
• 0 - 2 yrs: No charge
• 2 – 10 years: 75% of fare
• Over 10 years: Full Fare
Pride of Africa Maximum Train Capacity:
• Classic 1 : 36 suites • Classic 2 : 36 suites • Edwardian : 23 suites
We reserve the right to increase or decrease accommodation capacity as circumstances may require.
OF SPECIAL NOTE: Although certain limited insurances have been arranged, neither Rovos Rail Tours (Pty) Ltd, nor its servants, agents or employees, shall be liable for any loss or damage to passengers’ luggage or effects. Insofar as one of the tours may include a visit to a Game Reserve and whilst attacks by wild animals are extremely rare, similarly neither Rovos Rail, nor its servants, agents or employees, accept any liability whatsoever for any injury or incidents to passengers or their belongings. The passenger hereby waives any claim which he/she may have against Rovos Rail Tours (Pty) Ltd, its servants, agents, employees or subcontractors (all of the aforementioned being collectively referred to as “Rovos Rail “) for any injury and/or loss of any nature whatsoever (including, without limiting the generality of the a foregoing, consequential loss) arising for any reason of any nature whatever directly or indirectly out of any aspect of the tour including, without limiting the generality of the a foregoing, any form of transport used for the purpose of the tour. This waiver shall be binding on the passenger’s executors, heirs, trustees and dependents. The passenger records that all the services and facilities provided to the passenger are accepted voluntarily and with full knowledge that they may expose the passenger to injury, danger or loss. The passenger further records that any statement, representation or information given to him/her by Rovos Rail shall, unless given in writing, not prejudice this waiver in any manner whatsoever. The passenger indemnifies Rovos Rail in respect of any claim that may be made by any third party against it arising out of any claim in respect of which the passenger gives the aforementioned waiver.
This agreement shall be governed solely by laws of the Republic of South Africa.