Please read the following information carefully as the terms and conditions described herein constitute an agreement between you and those who provide the service. If you decide to travel with Rocky Mountaineer Vacations™ and make payment on a tour, you thereby agree to accept the terms and conditions of this contract.
Reservations
All online reservations are tentative until you receive written confirmation from us confirming that the space is available and the fare (including all fees and taxes).
Railtour and Railtour Packages & Rail/Drive Prices
All prices herein are quoted in CND currency. Fare, terms and other information can change without notice.
Canadian Goods & Services Tax (GST)
All prices are subject to GST (presently seven percent) which will be added to the invoice upon confirmation of booking. Non-Canadian residents purchasing their Rocky Mountaineer Vacations™ from outside of Canada may qualify for a partial rebate on the GST. This rebate will be applied at the time of booking. Non-Canadian residents who purchase their Rocky Mountaineer Vacations™ in Canada will be charged the seven percent GST. A claim for partial rebate on GST can be made with Revue Canada.
Not Included: Two-Day Railtour, Railtour & Rail/Drive Packages
GST (seven percent) at time of booking, gratuities, alcoholic beverages served on board, meals unless otherwise specified, room service or incidentals, items of a personal nature, hotel incidentals before or after and all other items not specified in the description of the applicable tour contained in this brochure.
Rail/Drive Packages Policies
Minimum requirements for car rental: Driver must be 25 years of age with a valid drivers license and major credit card. Deposit of a valid credit card will be required at time of car rental pickup to cover costs not included in the Rocky Mountaineer Vacations™ Rail and Drive Packages. These costs are the responsibility of the renter and are payable when the vehicle is returned. Car rental day is based on a 24 hour period. For example, if you have a 3 day car rental and you pick up your car at 10 a.m. on Day 1, it must returned at or before 10 a.m. 3 days later, otherwise you will be charged an extra day's car rental. Please provide approximate pickup time and location at time of reservation. Confirmation of drop-off time will be provided when the car is picked up. Rates do not include: gasoline, Loss/Damage Waiver (LDW), Personal Accident Insurance (PAI), meals, attractions, air conditioning, child seats, drop-off charges if the vehicle is not dropped at the location specified in the itinerary, any applicable charges for additional drivers, the cost to upgrade to a higher car class, additional rental days, and any other optional charge.
Possible Alterations
Rocky Mountaineer Vacations™ reserves the right to cancel, modify or alter all or any part of the services when necessary or advisable. Should this occur, Rocky Mountaineer Vacations™ agrees to provide the best alternative available. Every effort will be made to adhere to the specifics shown herein; however, circumstances may necessitate alteration. Hence, all fares, schedules, itineraries, hours of arrival and departures, and special programs are subject to change without notice at any time.
Supplier's Liabilities
Rocky Mountaineer Vacations™ and Great Canadian Railtour Company Ltd. acts as an agent for and makes arrangements with airlines, hotels, bus lines, and other independent parties to provide you with non-rail travel services and accommodations. Although great care is taken to choose suppliers, we are unable to directly control them and, therefore, we are not responsible for their acts or omissions. The travel services provided by these suppliers are subject to the conditions imposed by the suppliers and their liability may be limited by their tariffs, conditions of carriage, international conventions and agreements.
Company Liability
Rocky Mountaineer Vacations™ and Great Canadian Railtour Company Ltd., and their respective officers, directors, servants and agents, are not responsible for any claims, losses, damages, costs or expenses whether direct or indirect, arising out of injury, accident or death, loss, damages or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, mental, or otherwise relating to the provision of railtour operations, travel services and accommodations.
Special Needs/Disability Requirements
Rocky Mountaineer Vacations™ will make every effort to meet any special needs or requirements of our disabled guests. Most of the trains have wheelchair accessible coaches. Please inform your reservations sales agent at the time of booking if any assistance is required.
Passport/Visa/Health Regulations
Passports: If raveling from outside of Canada you will require a passport for entry into Canada and appropriate ID for all family members.
US Citizens require one of the following: a passport or proof of birth/citizenship and picture ID. However, we do recommend a passport.
We also recommend that you obtain your passport well in advance of your intended departure date to avoid any last-minute inconvenience.
Visas: Check with your travel agent.
Health Regulations: There are no vaccination requirements for international travelers into Canada.
Baggage
Passengers raveling on Rocky Mountaineer Vacations™ are limited to two suitcases per person, in addition to the carry-on overnight baggage required for the RedLeaf® Service two-day railtour portion of the package. Total weight not to exceed 66 lbs (30kg).
Gratuities
Gratuities are not included in railtour or package tour prices for the onboard attendants, driver-guides, transfers, hotel porterage or Red Caps. It is however, acceptable to recognize good service in a tangible manner.
Child Rates
Child rates apply to children aged 2-11 years inclusive and are based on the children sharing the same hotel accommodation (room) as their accompanying adult. This trip is a minimum of two, eight-hour days onboard the train which may be long for some children.
Reservation Policies: Deposit
Deposit must be received at the time of booking to confirm your reservation. If you have booked any additional tour (in addition to those specified) with your two-day railtour, please note that we require the package deposit rate.
RedLeaf® Service:
Two-Day Railtour & Stop-Over Packages -$150.00 USD per person.
Railtour Packages & Rail/Drive Packages -$250.00 USD per person.
GoldLeaf® Service:
Two-Day Railtour & Stop-Over Packages -$300.00 USD per person. Railtour Packages & Rail/Drive Packages-$500.00 USD per person.
Final Payment
Final payment must be received 60 days prior to the date of departure. American Express, MasterCard,VISA, JCB, and Diners Club are acceptable forms of payment. Final payment must be in the same currency as the deposit.
Insurance
We strongly recommend that you purchase cancellation insurance to protect your holiday investment. Please inquire at the time of booking.
Note: Insurance premiums are non-refundable and must be purchased at time of deposit or final payment. Insurance is strictly cancellation insurance and only covers you if you cancel due to any medical emergency, illness or death within your immediate family. It does not cover pre-existing conditions. Rocky Mountaineer Vacations™ is acting as an agent for the insurance company, therefore, all claims are to be made directly with the insurance company.
Should you upgrade the total cost of your Rocky Mountaineer Vacations™ holiday after the purchase of your insurance, let our Reservation Sales staff know if you wish to also upgrade your insurance coverage. There is no reduction of the insurance premium should the cost of your tour decrease.
Credit Card Bookings
For payment by credit card, please have the following information available:
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Name as on credit card
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Address of the credit card owner
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Type of credit card
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Expiration date
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Full credit card number
Late Bookings
Late bookings are welcome up to the date of departure. At the time of request, a credit card guarantee of full payment is required. Late bookings require a minimum of 24-48 hours to request and confirm availability. Upon confirmation full credit card payment will be processed.
Itinerary Changes
A fee per booking (not per person) will be assessed to each change made to the itinerary once the original booking has been confirmed. Phone in changes directly to 503-292-5055.
Period |
Change Fee (Per Person) |
Before 60 days |
$175 |
31 to 60 days |
$200 |
0 to 30 days |
$300 |
A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to cancellation penalties. If there are any charges incurred by Rocky Mountaineer Vacations™ as a result of changes made, they will be applied to the booking in addition to the change fee. Change fees are subject to 7% GST.
Documentation
North American Passengers: In order to receive your travel documents prior to departure, final payment must be received in our office 60 days prior to departure. Your documentation package will be sent upon receipt of full payment. If a booking is made within 30 days, documentation will be at the train station on day of departure for two-day railtour or at the first-night hotel for railtour packages and rail/drive packages. Overseas Passengers: Documentation will be at the train station on day of departure for two-day railtours or at the first night stay hotel for railtour packages and rail/drive packages.
Cancellation Policy
All cancellation charges are subject to 7% GST. The following cancellation policy applies:
|
Cancellation Period
(days prior to departure) |
All Rail Tours & Trips |
Before 60 days |
100% of deposit |
Under 60 days |
Non-refundable |
Cancellation & Changes
Immediately contact RailsNW by phone (1-800-717-0108) and notify them of the change or cancellation. No refunds will be made due to airline delays, unused services, or other acts beyond the control of Rocky Mountaineer Vacations™ or Railsnw.
Accommodations
Rocky Mountaineer Vacations™ visits and inspects all hotels listed below to ensure the very highest standards of service and comfort are offered within each category. For your selection the hotels have been divided into two groups: superior and popular. Some cities offer a deluxe category.
Superior Hotels offer the more discriminating guest a hotel providing the best of service and extra amenities. Please allow our agent to assist you if you require particular facilities at these hotels.
Popular Hotels are moderately priced for the value-conscious guests. Popular properties offer clean, comfortable standard rooms with some amenities.
Hotel rooms are assigned at the discretion of each hotel property as per agreement with Rocky Mountaineer Vacations™. Rocky Mountaineer Vacations™ does not control room assignments. Each hotel property offers a wide variety of room configurations and all rooms are not the same.
Double rooms may have two beds. Triple accommodations mean that there will be only two beds with three adults sharing the accommodation. Special requests, non-smoking, bed type, etc. are subject to availability at time of check-in. These special requests cannot be guaranteed in advance, though every attempt will be made to accommodate them.
Kamloops Accommodations
Kamloops properties are all comfortable, moderate two or three star hotels or motor inns. The city does not offer any hotels in the superior category. Holiday Inn Express, Thompson Hotel, Coast Canadian Inn, Ramada, Hospitality Inn, Best Western Towne Lodge, Riverland Motel, Aberdeen Inn, Stockmen's Hotel & Casino, Sheraton Four Points Lodge, Courtesy Inn, Comfort Inn Accent Inn, Alpine Motel, Dream Lodge, Maverick Inn, Plaza Hotel, Travelodge, Hampton Inn.
Superior Hotels
Vancouver: Westin Grand, Sheraton Wall Centre, Hyatt Regency, Terminal City Club
We would be happy to arrange deluxe accommodation for you in Vancouver at Hotel Vancouver, Waterfront Centre, The Four Seasons, The Pan Pacific or The Sutton Place at an additional charge.
Whistler: Chateau Whistler
Victoria: Empress Hotel
Tofino: Wickaninnish Inn
Campbell River: Painter's Lodge
Port Hardy: Glen Lyon Inn*, North Shore Inn*
Prince George: Coast Inn of the North*, Ramada Hotel*
Prince Rupert: Crest Hotel*, Best Western Highliner*, Coast Prince Rupert*
Banff: Rimrock Resort, Banff Springs, Buffalo Mountain Lodge (subject to reduction in price)
Lake Louise: Chateau Lake Louise
Jasper: Jasper Park Lodge, Chateau Jasper (subject to reduction in price)
Calgary: Palliser Hotel, Calgary Marriott
Toronto: Royal York, Sheraton Centre Toronto, Metropolitan
Montreal: Queen Elizabeth Hotel
Quebec City: Chateau Frontenac
Halifax: Hotel Halifax
*Hotels are used in popular category also.
Popular Hotels
Vancouver: Best Western Downtown, Marriott Residence Inn, Century Plaza, Landmark, Crown Plaza Hotel Georgia
Whistler: Delta Village Suites
Victoria: Executive House, Harbour Towers, Chateau Victoria
Tofino: Tin Wis Resort
Campbell River: Painter's Lodge
Port Hardy: Glen Lyon Inn, North Shore Inn
Prince George: Coast Inn of the North, Ramada Hotel
Prince Rupert: Crest Hotel, Best Western Highliner, Coast Prince Rupert
Banff: Mount Royal Hotel, Travellers Inn, Brewsters Mountain Lodge, Banff Caribou Lodge, Banff International Inn, Dynasty Inn
Lake Louise: Lake Louise Inn, Deer Lodge (subject to supplement)
Jasper: Amethyst Lodge, Marmot Lodge, Mount Robson Inn, Lobstick Lodge, Whistler's Inn
Calgary: Ramada Hotel, Hawthorne
Toronto: Delta Chelsea
Montreal: Delta Montreal
Quebec City: Manoir Victoria, Hotel de Vieux
Halifax: Hotel Halifax
Rocky Mountaineer Vacations™ reserves the option to offer alternative hotel properties of equivalent or higher category should the above properties become unavailable. Price modifications will apply to the reservation should this occur.
Transportation Connections:
Please arrive at departing train station a minimum 30 minutes prior to boarding time to ensure your baggage is checked and your travel documents are in order. We recommend that you not make onward travel arrangements the night of arrival at your destination. Train travel in Canada is subject to unforeseen delays and departure and arrival times cannot be guaranteed. Rocky Mountaineer Vacations™ will not be responsible for missed connections.
Pets
Please note that all pets or animals (excluding guide dogs) are prohibited from traveling onboard Rocky Mountaineer Vacations™.
No Smoking
There is no smoking onboard the train or in the stations.
Note: RedLeaf® Service passengers will not have access to their luggage for the duration of the two-day railtour. Please pack an overnight bag for your stay in Kamloops hotel. GoldLeaf® Service passengers' luggage will be delivered to their hotel in Kamloops. |
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